Website Overview

This website is operated by MugsKOK; therefore, the terms “we”, “us” and “our” refer to MugsKOK. All available information, tools and services are offered to you, the user, according to your acceptance of all terms, conditions, policies, and notices.

By accessing, purchasing from our website or using any part of our website, you agree to be bound by the terms and conditions (“Terms of Service”, “Terms”), as well as any additional policies. This service provision applies to all users who access MugsKOK website, including content contributors, browsers, vendors, customers, and merchants. You may not access, purchase from or use our website if failing to agree to all of our terms and conditions. Acceptance is expressly limited to these Terms of Service if they are considered an offer.

Terms of Service are always applied to new features and tools added to this website so any updates and adjustments to the Terms of Service will be kept on this website for you to review at any time. As a result, you are responsible for checking and reading these Terms of Service before proceeding with payment or using any part of the website. Your continued use and access to the website constitutes your acceptance of the changes in Terms of Service.

Section 1: Term of Online Store 

By agreeing to our Terms and Conditions, you represent that you are at the age of majority and/ or at least the age of majority in your province or state of residence. Your permission also allows any of your minor dependents to use our website.

Our products are not used for unauthorized or illegal purposes (including copyright laws). Viruses and other destructive codes of destructive nature are not permitted to be transmitted.

Any violation of the Terms will result in the immediate termination of your Service.

Section 2: General Conditions

MugsKOK reserves the right to refuse service to anyone at any time. By accessing and using our website, you undertake not to copy, duplicate, resell; or alter, use and access the Service; or any contact information published on the website.

The headings used in this agreement are for convenience only and will not limit or affect these Terms.

Section 3: Timeliness of Information

The information on this website is general and should not be relied upon as a basis for decision-making. MugsKOK will not be responsible for any reliance on material on this website.

The historical information updated on this website is for reference purposes only and is not up to date. We will keep the edited information, however, are under no obligation to update any information on the website if it is confidential. By accessing and using the website, you agree to be bound to the changes of our information.

Section 4: Price and Service Modified 

We reserve the right to change prices at any time and without notice (price will still be updated daily).

We reserve the right to make changes to the Service (or anything contained within it) at any time without notice.

We will not be liable to you or any third party for any price changes and updates, changes and discontinuance of the Service.

Section 5: Product and Service 

Because of the exclusivity of some products and services offered on our website, there is a limit to the number of products and services that can be returned under our Return Policy.

MugsKOK is responsible for making every effort to display the most accurate colors and images from the manufacturer but we cannot guarantee that your computer monitor will display the same.

We reserve the right, but not limited to selling to any person, region or jurisdiction. All product descriptions, product prices or product discontinuance will be made at any time without any notice.

We also do not guarantee that the quality of any products, services and information that you purchase or obtain will meet your expectations, or that any errors in the Service will be corrected.

Section 6: Billing and Account Information

We reserve the right to refuse or cancel an order at any time. In the event of an order cancellation or change, we will make every effort to notify you via the phone number or email you provided when placing the order.

We may cancel or limit purchases at our sole discretion based on each individual, household, or institution with the same account, one credit card, or one shipping address. We reserve the right to limit or prohibit orders placed by distributors, resellers, or agents at our sole discretion.

You agree to provide information so that we can complete transactions and contact you when necessary; this information, including email and credit card number use, must be accurate and complete at the time of purchase.

Section 7: Third-party Tools

MugsKOK will not monitor or control any tools or third-party services to which you have access. We will provide you with access to that tool as ‘as is’ and ‘as available’ status, and you agree and acknowledge that there will be no endorsement of such status as warranties, statements and conditions. We will have no liability arising from your use of optional third-party tools.

The use of these tools is entirely at your own risk and discretion. It is your responsibility to check, read carefully, and ensure that you understand the terms of use of third-party tools.

These Terms of Service apply to any new tools or features that are added to the website in the future.

Section 8: Third-party Website 

Some products, services or images may come from third-party websites. Third-party links directing you to third-party websites may not be affiliated with us. Therefore, we will have no responsibility and or any obligation to check and moderate the content or accuracy of any third-party materials, information and images.

Please check and carefully read the terms, policies and practices from third-party websites before proceeding with any payment. We will not be liable for any harm or damage in connection with making payment, purchasing or using any third-party related products or services. All claims, complaints and questions regarding third-party products should be directed to the third parties.

Section 9: Comments, Feedback and Other Submissions from User

You agree that we may copy, distribute, modify, and use in any medium any creative ideas, proposals, images, plans, or other materials (collectively, ‘comments’) that you submit to us whether offline or online. We are not obligated to maintain confidentiality, pay compensation, or respond to any comments, and will not be.

We reserve the right to edit or delete any comments that we deem to be negative, illegal, defamatory, obscene; or otherwise in violation of the Terms of Service; or any other side.

You are responsible for the accuracy of the comments you make. We have no obligation and no liability for any comments from third parties or from you.

Section 10: Personal Information

Our Privacy Policy enforces your submission of personal information through the store. View our Privacy Statement.

Section 11: Errors, Inaccuracies And Omissions

We reserve the right to change and update information, or cancel orders if there are any typographical errors or omissions in product information, prices, shipping information, delivery times, promotions, and benefits in the Service and on the website without prior notice (even if you have placed an order).

We will check and update changes in prices, products and information on the website, but we are not obligated to do so, unless required by law. There will be no specific date for the update of information on the website and in the applicable Service.

Section 12: Prohibited Uses

The following are prohibited items from the use of the website and its content, along with those prohibited by the Terms of Service:

(a) for illegal purposes;

(b) coercing and inciting others to commit illegal acts;

(c) relating to violations, state, federal and national regulations;

(d) infringer of intellectual property rights;

(e) content that is harassing, discriminatory, slanderous, offensive, and threatening based on ethnic orientation, religion, race, health status, or national origin;

(f) disseminating misleading information;

(g) posting and distributing any virus or malicious code that affects the transmission of our website and related websites;.

(h) tracking and collecting information about an individual or entity;

(i) scamming and collecting information from spam;

(j) for any act with negative and immoral purposes;

(k) for the purpose of circumventing the Service and safety links of our website and related websites.

Section 13: Term of Warranty Coverage

Please carefully read this section to ensure warranty coverage and eligibility for a replacement product for your order problem.

Warranty is limited.

We guarantee that the product will be free of defects or no damage when it is delivered to you.

Who is eligible for this warranty?

All purchases are made through the MugsKOK website, but the warranty will be voided if you resell or transfer the Products.

What the warranty does not cover:

a) any defect or damage to the product caused by you or a third party for any reason; 

b) any impact and handling on the product, including transportation, use, or storage of the  product; 

c) any unexpected incidents on your part;

d) any objective factors such as natural disasters, fires, earthquakes, or other actions and events beyond our control;

e) any costs incurred for the repair or alteration of the product.

Finally, as stated in the Terms of Service, we cannot fully guarantee color and details accuracy, except the size. Therefore, the Warranty will not cover this issue.

Section 14: Indemnification

For damages and any claims arising from third parties resulting from your violation of the Terms of Service; or the materials they reference; or your violation of any law by third party, you will indemnify and hold the entire MugsKOK company, management, directors, licensors, service providers, employees and interns safety.

Section 15: Severability

To the extent that provisions of the Terms of Service are determined by law to be illegal and unenforceable, such provision will still be performed but to the fullest extent of the law, and the unenforceable part enforcement will be omitted in the Terms of Service. But such terms and services shall not affect any remaining provisions in the Terms of Service.

Section 16: Termination

These Terms of Service will remain in effect until either party terminates them. You may, however, terminate these Terms of Service by notifying us or by ceasing use of our website.

However, we reserve the right to terminate the Terms of Service with you at any time if we suspect you of failing to comply with the terms and conditions of Service. You will cover the charges owed up to and including the date of termination, at which point we will deny you access to our services.

Section 17: Entire Agreement

Failure to exercise any right or provision set forth in the Terms of Service shall not be construed as a waiver of such right or provision.

Any lack of clarity or ambiguity in terms of information in these Terms of Service will not be held against the drafting party, and  by emailing us directly to review and offer a solution with an appropriate decision.

Section 18: Latest Version of Term of Service

By changing or replacing any content in the Terms of Service on this website, we will always update the Terms of Service to the most recent version. You must check on a regular basis before proceeding with payment. By continuing to access and use our website, you agree to the current Terms of Service changes.